E-DESIGN FAQ’S

1. How long will it take to get my room E-design?

You will receive your E-Design Presentation Package via email approximately within (1-3) weeks from our receipt of all needed items (questionnaire, payment, room sizes, photos,). All digital boards will be emailed in a PDF downloadable and printable file.

2. How can we re-design your property without seeing it or meeting you personally?

The advances of technology over the last decade have made things very possible for interior designers to work with clients over the internet.  Times are changing and so is the way interior design is performed.  To allow Design One to accurately understand your budget, space, needs and the look you want to achieve, we will ask that you to complete a client questionnaire, provide us a rough sketch of the room measurements and photos.  We welcome inspiration photos you’ve found online as well.  The more info you send the better we get to know you and your style preferences.

3. Can some of my existing furniture pieces be incorporated in the design plan?

Absolutely! We want to see you incorporate your own purchases and special finds.

4. If I have an open floor plan and two rooms are combined, which room do I select first?

In this case, we strongly suggest you purchase a design plan for both spaces.  Spaces which open into one another tend to feel like a single space, and it’s not possible to truly transform the look without taking into consideration everything your eye sees in its single view.

5. Do you work within the budget given to spend on the plan you’ve designed?

Absolutely! We can work within just about any budget. That said, our ability to create a dramatic transformation will be determined by what you’ve set aside for the project.  Of course, if you want items from designer stores only, expect to spend a little more, and alternatively, if you want items from retail stores only, expect to spend a little less. No matter your budget, your plan may include items such as a new rug, piece(s) of upholstery, occasional tables, lighting, window treatments and wall decor.

6. Will I be able to purchase the items directly?

Yes! A number of home furnishing retailers have established an online presence, enabling us to provide you with a shopping list full of items which you can purchase on your own.

7. Will you make changes to my plan if I don’t like something you’ve selected?

If we’ve missed the mark on an item or two, you may send us your thoughts and we will provide up to three re-selections at no charge per design plan.

8. Once I have my plan, how am I able to ask follow-up questions?

After the receipt of your final E-Design Presentation Package and included re-selection (limit three items per plan), our obligations to one another for that phase of your project are fulfilled.  However, if you do have additional questions, we are able to consult with you via email regarding your new design plan.

9. What happens if I wait to purchase an item, and then it’s no longer available?

If something becomes discontinued you can always shop for a similar item but we recommend that before purchasing our service, you wait until you are financially and practically ready to implement a design change. The world of manufactured goods is a rapidly changing one, and there are no guarantees that the item specified today will be available six months from now.

10. Can I purchase a “E-Design Room Package” as a gift?

Definitely!  Our E-design room packages are fabulous housewarming, newlywed gifts, and much more.

11. Do you offer any other services besides the “E-Design Room Package”?

Yes!  We offer a full hard fit out and soft fit out service and colour consultation providing you with a paint colour selection, room layouts, and more.  Please get in touch directly to talk about this service.

12. What locations do you offer E-Design services to?

Our online E-Design services are offered throughout New Zealand.

COVID-19 UpdateWe're here to help!

Have you been considering making changes to your home? Always popped it in the too-hard basket due to time constraints?

We see the COVID-19 lockdown as a great opportunity to get creative and forecast some exciting and positive changes to your environment.

We work remotely and are available to chat/work via video conference at any time.

We can create new concepts, room designs, mood boards and work through an entire new build during this time.

Check out our work on the gallery page of our website or give us a call and we can email a portfolio today.